Refund Policy

1. General Policy

Due to the nature of digital products (mobile data bundles), all sales are generally final. However, we understand that issues may occur, and we handle refunds on a case-by-case basis.

2. Eligible Refunds

Refunds may be considered in the following situations:

• Payment was processed but data was not delivered
• Technical error caused duplicate charges
• System error prevented service delivery

3. Non-Eligible Refunds

Refunds will NOT be provided for:

• Incorrect phone numbers provided by the customer
• Data bundles that were successfully delivered
• Change of mind after purchase
• Network issues on the recipient's end

4. Wallet Balances

Funds added to your wallet are non-refundable but can be used for future purchases. If you wish to close your account, any remaining balance will be forfeited.

5. Refund Process

To request a refund:

1. Contact our support within 24 hours of the transaction
2. Provide your transaction ID and details of the issue
3. Allow up to 3 business days for review
4. If approved, refunds will be credited to your wallet or original payment method

6. Processing Time

Approved refunds will be processed within 5-7 business days. Mobile money refunds may take additional time depending on the provider.

7. Contact Support

For refund requests, please contact:

• Email: support@topflow.com
• Phone: +233 XX XXX XXXX

Include your transaction ID and a detailed description of the issue.